Friday, 11 December 2009

The greatest ISP in the world, reactions to the article

I wrote an article for Ars Technica on what would constitute the greatest ISP in the world. My eComm presentation was the basis for this article. Free.fr plays a big role in the article, but other ISP's also feature. I tried to show as many different aspects of ISP's  in the world, including Plusnet who are traffic shaping their customers.

It was great writing the article, but I like the reactions even more. The editors had added a first paragraph which made it a bit more challenging to Americans and it showed in the reactions. Several Americans criticized the article for being too anti-American. I got the idea that some telco's pay people to write the same type of comments any time anyone criticizes US broadband providers.

Some interesting bits from the reactions:
  • Most people want to move to France or want Xavier Niel to expand his business to the rest of the world
  • The United States isn't lagging the world or there is an explanation that the article fails to mention (The article wasn't aimed at the US alone. The world's my target)
  • Paxio in the US offers FTTH up to a Gigabit for $245. PAXIO’s network circles the San Francisco Bay Area with fiber beachheads and services delivered in Brentwood, Emeryville, Mountain View, Oakland, Palo Alto, San Jose, Santa Clara, and Sunnyvale.
  •  Free and SFR customers both love their ISP's. Though Free could do something to improve customer service. 
  • Zon in Portugal offers both Docsis 3.0 at 200Mbit/s and FTTH up to 1 Gbit/s  
  • Someone thinks that Free's business model is illegal in the USA. He wrote the longest reply to proof almost everything in my article was wrong :-)  
  • Australians hate their broadband providers with a vengeance. If you are in the Aussie ISP business, get personal security.

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